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Live
Remote
Assistance
How It Works:
Step 1: Once you are on the phone with a member of our
support team, you will be directed back to this page to
initiate the screen-sharing session. Complete the fields
below, select your support representative from the drop-down
menu and click the Click Here button.
Step 2: You are prompted to download a small virus-free
plug-in.
Step 3: With your permission, your support representative
can view your screen and share control of your mouse and
keyboard.
Step 4: You are in full control of your computer at all
times. You always have overriding control of your mouse and
keyboard, and you can end the screen-sharing session at any
time.
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